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275 Minutes on Hold: Why Airline Customer Service Still Can’t Keep Up

NY Times
NY Times

It’s been a familiar and infuriating story during the pandemic: Hours waiting for an agent only to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. What gives?  » mehr lesen

NY Times
NY Times
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Tottenham Hotspur Owner Joe Lewis Is Charged in U.S. With Insider Trading

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Federal prosecutors in Manhattan accused the British billionaire of illegally funneling nonpublic information to associates to trade on.  » mehr lesen

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